---
name: Media playback issue
about: Create a media playback issue report
title: ''
labels: mediaplayback
assignees: ''

---

**Media Info of the file**
<!-- Use the Media Info tool (set to text format, download here: https://mediaarea.net/en/MediaInfo) or copy the info from the web ui for the file with the playback issue. -->

**Logs**
<!-- Please paste any log messages from during the playback issue. -->

**FFmpeg Logs**
<!-- Please paste any FFmpeg logs if remuxing or transcoding appears to be part of the issue. -->

**Stats for Nerds Screenshots**
<!-- If available, add screenshots of the stats for nerds screen to help show the issue problem. -->

**Server System (please complete the following information):**
 - OS: [e.g. Docker on Linux, Docker on Windows, Debian, Windows]
 - Jellyfin Version: [e.g. 10.0.1]
 - Hardware settings & device: [e.g. NVENC on GTX1060, VAAPI on Intel i7 8700K]
 - Reverse proxy: [e.g. no, nginx, apache, etc.]
 - Other hardware notes: [e.g. Media mounted in CIFS/SMB share, Media mounted from Google Drive]
 
**Client System (please complete the following information):**
 - Device: [e.g. Apple iPhone XS, Xbox One S, LG OLED55C8, Samsung Galaxy Note9, Custom HTPC]
 - OS: [e.g. iOS, Android, Windows, macOS]
 - Client: [e.g. Web/Browser, webOS, Android, Android TV, Electron]
 - Browser (if Web client): [e.g. Firefox, Chrome, Safari]
 - Client and Browser Version: [e.g. 10.3.4 and 68.0]