name: Issue Report
description: File an issue report
title: "[Issue]: "
labels: [bug, triage]
body:
  - type: markdown
    attributes:
      value: |
        Thanks for taking the time to fill out this bug report! Please provide as much detail as necessary, most questions may not be applicable to you. If you need real-time help, join us on [Matrix](https://matrix.to/#/#jellyfin-troubleshooting:matrix.org) or [Discord](https://discord.gg/zHBxVSXdBV).
  - type: textarea
    id: what-happened
    attributes:
      label: Please describe your bug
      description: Also tell us, what did you expect to happen?
      placeholder: |
        The more information that you are able to provide, the better. Did you do anything before this happened? Did you upgrade or change anything? Any screenshots or logs you can provide will be helpful.

        This is my issue.

        Steps to Reproduce
          1. In this environment...
          2. With this config...
          3. Run '...'
          4. See error...
    validations:
      required: true
  - type: dropdown
    id: version
    attributes:
      label: Jellyfin Version
      description: What version of Jellyfin are you running?
      options:
        - 10.8.z
        - 10.8.9
        - 10.7.7
        - 10.6.4
        - Other
    validations:
      required: true
  - type: input
    id: version-other
    attributes:
      label: "if other:"
      placeholder: Other
  - type: textarea
    attributes:
      label: Environment
      description: |
        Examples:
        - **OS**: [e.g. Debian 11, Windows 10]
        - **Linux Kernel**: [e.g. none, 5.15, 6.1, etc.]
        - **Virtualization**: [e.g. Docker, KVM, LXC]
        - **Clients**: [Browser, Android, Fire Stick, etc.]
        - **Browser**: [e.g. Firefox 91, Chrome 93, Safari 13]
        - **FFmpeg Version**: [e.g. 5.1.2-Jellyfin]
        - **Playback**: [Direct Play, Remux, Direct Stream, Transcode]
        - **Hardware Acceleration**: [e.g. none, VAAPI, NVENC, etc.]
        - **GPU Model**: [e.g. none, UHD630, GTX1050, etc.]
        - **Installed Plugins**: [e.g. none, Fanart, Anime, etc.]
        - **Reverse Proxy**: [e.g. none, nginx, apache, etc.]
        - **Base URL**: [e.g. none, yes: /example]
        - **Networking**: [e.g. Host, Bridge/NAT]
        - **Storage**: [e.g. local, NFS, cloud]
      value: |
        - OS:
        - Linux Kernel:
        - Virtualization:
        - Clients:
        - Browser:
        - FFmpeg Version:
        - Playback Method:
        - Hardware Acceleration:
        - GPU Model:
        - Plugins:
        - Reverse Proxy:
        - Base URL:
        - Networking:
        - Storage:
      render: markdown
  - type: textarea
    id: logs
    attributes:
      label: Jellyfin logs
      description: Please copy and paste any relevant log output. This can be found in Dashboard > Logs.
      placeholder: For playback issues, browser/client and FFmpeg logs may be more useful.
      render: shell
  - type: textarea
    id: ffmpeg-logs
    attributes:
      label: FFmpeg logs
      description: Please copy and paste recent FFmpeg log output. This can be found in Dashboard > Logs > FFmpeg*.log.
      placeholder: This field is mandatory for debugging hardware transcoding issues. It's important to include the specific codec details. If no FFmpeg logs appear, the file was Direct Played and did not use FFmpeg.
      render: shell
  - type: textarea
    id: browserlogs
    attributes:
      label: Please attach any browser or client logs here
      placeholder: Access browser logs by using the F12 to bring up the console. Screenshots are typically easier to read than raw logs. For clients such as Android or iOS, please see our documentation.
  - type: textarea
    id: screenshots
    attributes:
      label: Please attach any screenshots here
      placeholder: Images can be pasted directly into the textbox and will be hosted by github.
  - type: checkboxes
    id: terms
    attributes:
      label: Code of Conduct
      description: By submitting this issue, you agree to follow our [Code of Conduct](https://jellyfin.org/docs/general/community-standards.html#code-of-conduct)
      options:
        - label: I agree to follow this project's Code of Conduct
          required: true