If you can't find the solution to your problem here, please read [Need Help?](./need-help.md) and reach out to us on [Discord](https://discord.gg/overseerr).
Use a third-party update mechanism (such as [Watchtower](https://github.com/containrrr/watchtower), [Ouroboros](https://github.com/pyouroboros/ouroboros), or [Pullio](https://hotio.dev/pullio)) to keep Overseerr up-to-date automatically.
The easiest but least secure method is to simply forward an external port (e.g., `5055`) on your router to the internal port used by Overseerr (default is TCP `5055`). Visit [Port Forward](http://portforward.com/) for instructions for your particular router. You would then be able to access Overseerr via `http://EXTERNAL-IP-ADDRESS:5055`.
A more advanced, user-friendly, and secure (if using SSL) method is to set up a web server and use a reverse proxy to access Overseerr. Please refer to our [reverse proxy examples](../extending-overseerr/reverse-proxy.md) for more information.
The most secure method (but also the most inconvenient method) is to set up a VPN tunnel to your home server. You would then be able to access Overseerr as if you were on your local network, via `http://LOCAL-IP-ADDRESS:5055`.
You sure can! We are using [Weblate](https://hosted.weblate.org/engage/overseerr/) for translations. If your language is not listed, please [open a feature request on GitHub](https://github.com/sct/overseerr/issues/new/choose).
You can alternatively review the [stable release history](https://github.com/sct/overseerr/releases) and [`develop` branch commit history](https://github.com/sct/overseerr/commits/develop) on GitHub.
Please verify that your library is using one of the agents previously listed.
When changing agents, a full metadata refresh of your Plex library is required. (Caution: This can take a long time depending on the size of your library.)
#### Troubleshooting Steps
First, check the Overseerr logs for media items that are missing. The logs will contain an error as to why that item could not be matched.
3. Run a full scan in Overseerr to see if that item is now matched properly.
4. If the item is now seen by Overseerr then repeat step 2 for each missing item. If you have a large amount of items missing then a full metadata refresh is recommended for that library.
5. Run a full scan on Overseerr after refreshing all unmatched items.
Permissions can be configured for each user via the **User List** or their **User Settings** page. The list of assignable permissions is still growing, so if you have any suggestions, [submit a feature request](https://github.com/sct/overseerr/issues/new/choose)!
### I receive 409 or 400 errors when requesting a movie or TV series!
Verify you are running v3 of both Radarr and Sonarr. Overseerr is not backwards-compatible with previous versions.
### Can I allow users to submit 4K requests?
Yes! If you keep both non-4K and 4K content in your media libraries, you can link separate 4K Radarr/Sonarr servers to allow users to submit 4K requests. (You must configure default non-4K **and** default 4K Radarr/Sonarr servers.)
Please see the [Services documentation](../using-overseerr/settings/README.md#services) for details on how to configure your Radarr and/or Sonarr servers.
Note that users must also have the **Request 4K**, **Request 4K Movies**, and/or **Request 4K Series** permissions in order to submit requests for 4K content.
Check the minimum availability setting in your Radarr server. If a movie does not meet the minimum availability requirement, no search will be performed. Also verify that Radarr did not perform a search, by checking the Radarr logs. Lastly, verify that the item was not already being monitored by Radarr prior to approving the request.
See "[Some media is missing from Overseerr that I know is in Plex!](#some-media-is-missing-from-overseerr-that-i-know-is-in-plex)" for troubleshooting steps.
If you configured a URL base in Sonarr, make sure you have also configured the [URL Base](../using-overseerr/settings/README.md#url-base) setting for your Sonarr server in Overseerr.
Language profile support for Sonarr was added in [v1.20.0](https://github.com/sct/overseerr/releases/tag/v1.20.0) along with a new, _required_**Language Profile** setting. If series requests are failing, make sure that you have a default language profile configured for each of your Sonarr servers in **Settings → Services**.
