From 412f95678292595fb26c6f5c317750283a27741d Mon Sep 17 00:00:00 2001 From: Jason Kulatunga Date: Sun, 5 Jan 2025 11:53:43 -0700 Subject: [PATCH] Update TROUBLESHOOTING_DEVICE_COLLECTOR.md --- docs/TROUBLESHOOTING_DEVICE_COLLECTOR.md | 12 +++++++++++- 1 file changed, 11 insertions(+), 1 deletion(-) diff --git a/docs/TROUBLESHOOTING_DEVICE_COLLECTOR.md b/docs/TROUBLESHOOTING_DEVICE_COLLECTOR.md index 4cf9d16..facb02a 100644 --- a/docs/TROUBLESHOOTING_DEVICE_COLLECTOR.md +++ b/docs/TROUBLESHOOTING_DEVICE_COLLECTOR.md @@ -250,8 +250,9 @@ UPDATE devices SET device_status = null; ### Seagate Drives Failing -As thoroughly discussed in [#255](https://github.com/AnalogJ/scrutiny/issues/255), Seagate (Ironwolf & others) drives are almost always marked as failed by Scrutiny. +As thoroughly discussed in [#255](https://github.com/AnalogJ/scrutiny/issues/255) and [#522](https://github.com/AnalogJ/scrutiny/issues/522), Seagate (Ironwolf & others) drives are almost always marked as failed by Scrutiny. +#### Seek Error Rate & Read Error Rate (#255) > The `Seek Error Rate` & `Read Error Rate` attribute raw values are typically very high, and the > normalised values (Current / Worst / Threshold) are usually quite low. Despite this, the numbers in most cases are perfectly OK > @@ -286,6 +287,15 @@ other drives, please read the following: - http://www.users.on.net/~fzabkar/HDD/Seagate_SER_RRER_HEC.html - https://www.truenas.com/community/threads/seagate-ironwolf-smart-test-raw_read_error_rate-seek_error_rate.68634/ +#### Seagate Raw Values are incorrect (#522) +Basically Seagate drives are known to use a custom data format for a number of their SMART attributes. This causes issues with Scrutiny's threshold analysis. + +- The workaround is to customize the smartctl command that Scrutiny uses for your drive by [creating a collector.yaml file](https://github.com/AnalogJ/scrutiny/issues/522#issuecomment-1766727988) and "fixing" each attribute +- The **real "fix"** is to make sure your Seagate drive is correctly supported by smartmontools. See this [PR](https://github.com/smartmontools/smartmontools/pull/247) + +Sorry for the bad news, but this is a known issue and there's just not much we can do on the Scrutiny side. + + ## Hub & Spoke model, with multiple Hosts. ![multiple-host-ids image](multiple-host-ids.png)