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46 lines
2.5 KiB
46 lines
2.5 KiB
# Need Help?
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Before seeking assistance, please make sure you have first tried these following:
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- **Updating** Overseerr to the latest version.
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- **Stopping and restarting** Overseerr.
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- **Restarting** your machine.
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- **Clearing** your browser cache.
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- **Analyzing** your logs, you just might find the solution yourself!
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- **Searching** the [documentation](../README.md), [installation guide](../getting-started/installation.md), and [FAQs](./faq.md).
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If you still have questions after troubleshooting on your own, feel free to ask on [Discord](https://discord.gg/overseerr)! (Please review our [Code of Conduct](https://github.com/sct/overseerr/blob/develop/CODE_OF_CONDUCT.md) before posting.)
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Be sure to also include a link to your logs. (Please see [How can I share my logs?](#how-can-i-share-my-logs) below.)
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## What should I include when requesting support?
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Please try to include as much information as possible. A vague statement like "it doesn't work" provides very little to go on, and makes it difficult for us to help you.
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Try to answer the following questions:
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- What version of Overseerr are you running? (You can find this in Settings → About → Version.)
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- How did you install Overseerr? Are you using the official Docker or snap images, or images published by a third-party?
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- How are you accessing Overseerr?
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- Are you accessing Overseerr through your reverse proxy or via a local IP address?
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- What browser are you using? What browser extensions are enabled?
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- What were you trying to do, and how did you attempt it?
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- What command did you enter?
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- What did you click on?
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- What settings did you change?
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- Did you follow official instructions, or a third-party guide?
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- Provide a step-by-step list of what you tried.
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- Provide a brief description of your setup.
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- What exactly do you see?
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- Did something happen?
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- Did something not happen?
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- Are there any error messages showing?
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- Provide screenshots to help us see what you are seeing.
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- Share your Overseerr logs, which show exactly what happened and are often critical for identifying issues (see [How can I share my logs?](#how-can-i-share-my-logs) below).
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## How can I share my logs?
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1. Locate the current log file at `<your Overseerr config directory>/logs/overseerr.log`.
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2. Open the log file and **copy its contents** into a [**secret gist** on GitHub](https://gist.github.com/). If you upload your logs elsewhere, we may ask you to share them again via GitHub Gist.
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3. **Share the link/URL to your secret gist** in the [`#support` channel in our Discord server](https://discord.gg/overseerr).
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