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122 lines
6.8 KiB
122 lines
6.8 KiB
# Frequently Asked Questions (FAQ)
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{% hint style="info" %}
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If you can't find the solution to your problem here, please read [Need Help?](./need-help.md) and reach out to us on [Discord](https://discord.gg/PkCWJSeCk7).
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_Please do not post questions or support requests on the GitHub issue tracker!_
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{% endhint %}
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## General
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### How do I keep Overseerr up-to-date?
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Use a third-party update mechanism (such as [Watchtower](https://github.com/containrrr/watchtower), [Ouroboros](https://github.com/pyouroboros/ouroboros), or [Pullio](https://hotio.dev/pullio)) to keep Overseerr up-to-date automatically.
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### How can I access Overseerr outside of my home network?
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The easiest but least secure method is to simply forward an external port (e.g., `5055`) on your router to the internal port used by Overseerr (default is TCP `5055`). Visit [Port Forward](http://portforward.com/) for instructions for your particular router. You would then be able to access Overseerr via `http://EXTERNAL-IP-ADDRESS:5055`.
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A more advanced, user-friendly, and secure (if using SSL) method is to set up a web server and use a reverse proxy to access Overseerr. Please refer to our [reverse proxy examples](../extending-overseerr/reverse-proxy.md) for more information.
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The most secure method (but also the most inconvenient method) is to set up a VPN tunnel to your home server. You would then be able to access Overseerr as if you were on your local network, via `http://LOCAL-IP-ADDRESS:5055`.
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### Overseerr is amazing! But it is not translated in my language yet! Can I help with translations?
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You sure can! We are using [Weblate](https://hosted.weblate.org/engage/overseerr/) for translations. If your language is not listed, please [open a feature request on GitHub](https://github.com/sct/overseerr/issues/new/choose).
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### Where can I find the changelog?
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You can find the changelog for your version (stable/`latest`,s or `develop`) in the **Settings → About** page in your Overseerr instance.
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You can alternatively review the [stable release history](https://github.com/sct/overseerr/releases) and [`develop` branch commit history](https://github.com/sct/overseerr/commits/develop) on GitHub.
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### Some media is missing from Overseerr that I know is in Plex!
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Overseerr currently supports the following agents:
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- New Plex Movie
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- Legacy Plex Movie
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- New Plex TV
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- Legacy Plex TV
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- TheTVDB
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- TMDb
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- [HAMA](https://github.com/ZeroQI/Hama.bundle)
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Please verify that your library is using one of the agents previously listed.
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When changing agents, a full metadata refresh of your Plex library is required. (Caution: This can take a long time depending on the size of your library.)
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#### Troubleshooting Steps
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First, check the Overseerr logs for media items that are missing. The logs will contain an error as to why that item could not be matched.
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1. Verify that you are using one of the agents mentioned above.
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2. Refresh the metadata for just that item.
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3. Run a full scan in Overseerr to see if that item is now matched properly.
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4. If the item is now seen by Overseerr then repeat step 2 for each missing item. If you have a large amount of items missing then a full metadata refresh is recommended for that library.
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5. Run a full scan on Overseerr after refreshing all unmatched items.
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You can also perform the following to verify the media item has a GUID Overseerr can match:
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1. Go to the media item in Plex and **"Get info"** and click on **"View XML"**.
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2. Verify that the media item's GUID follows one of the below formats:
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1. TMDb agent `guid="com.plexapp.agents.themoviedb://1705"`
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2. New Plex Movie agent `<Guid id="tmdb://464052"/>`
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3. TheTVDB agent `guid="com.plexapp.agents.thetvdb://78874/1/1"`
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4. Legacy Plex Movie agent `guid="com.plexapp.agents.imdb://tt0765446"`
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### Where can I find the log files?
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Please see [these instructions on how to locate and share your logs](./need-help.md#how-can-i-share-my-logs).
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## Users
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### Why can't I see all of my Plex users?
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Please see the [documentation for importing users from Plex](../using-overseerr/users/README.md#importing-users-from-plex).
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### Can I create local users in Overseerr?
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Yes! Please see the [documentation for creating local users](../using-overseerr/users/README.md#creating-local-users).
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### Is is possible to set user roles in Overseerr?
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Permissions can be configured for each user via the **User List** or their **User Settings** page. The list of assignable permissions is still growing, so if you have any suggestions, [submit a feature request](https://github.com/sct/overseerr/issues/new/choose)!
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## Requests
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### I receive 409 or 400 errors when requesting a movie or TV series!
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Verify you are running v3 of both Radarr and Sonarr. Overseerr is not backwards-compatible with previous versions.
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### Can I allow users to submit 4K requests?
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Yes! If you keep both non-4K and 4K content in your media libraries, you can link separate 4K Radarr/Sonarr servers to allow users to submit 4K requests. (You must configure default non-4K **and** default 4K Radarr/Sonarr servers.)
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Please see the [Services documentation](../using-overseerr/settings/README.md#services) for details on how to configure your Radarr and/or Sonarr servers.
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Note that users must also have the **Request 4K**, **Request 4K Movies**, and/or **Request 4K Series** permissions in order to submit requests for 4K content.
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### I approved a requested movie and Radarr didn't search for it!
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Check the minimum availability setting in your Radarr server. If a movie does not meet the minimum availability requirement, no search will be performed. Also verify that Radarr did not perform a search, by checking the Radarr logs. Lastly, verify that the item was not already being monitored by Radarr prior to approving the request.
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### Help! My request still shows "requested" even though it is in Plex!
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See "[Some media is missing from Overseerr that I know is in Plex!](#some-media-is-missing-from-overseerr-that-i-know-is-in-plex)" for troubleshooting steps.
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### Series requests keep failing!
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If you configured a URL base in Sonarr, make sure you have also configured the [URL Base](../using-overseerr/settings/README.md#url-base) setting for your Sonarr server in Overseerr.
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Also, check that you are using Sonarr v3 and that you have configured a default language profile in Overseerr.
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Language profile support for Sonarr was added in [v1.20.0](https://github.com/sct/overseerr/releases/tag/v1.20.0) along with a new, _required_ **Language Profile** setting. If series requests are failing, make sure that you have a default language profile configured for each of your Sonarr servers in **Settings → Services**.
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## Notifications
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### I am getting "Username and Password not accepted" when attempting to send email notifications via Gmail!
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If you have 2-Step Verification enabled on your account, you will need to create an [app password](https://support.google.com/mail/answer/185833).
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