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# Obtaining Debug Logs
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Trash Updater always outputs logs as files in a directory on your filesystem. Each execution of
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Trash Updater yields a new file and those files always contain verbose (debug) logs. When reporting
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issues, I ask that you always include logs from the file rather than the command line output since
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Trash Updater will not include debug logs by default in the console output.
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Below is a list of locations where you can find the log directory depending on platform.
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| Platform | Location |
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| -------- | -------------------------------------------------- |
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| Windows | `%APPDATA%\trash-updater\logs` |
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| Linux | `~/.config/trash-updater/logs` |
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| MacOS | `~/Library/Application Support/trash-updater/logs` |
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# Errors & Solutions
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* On Mac or Linux OS, you may see the following error when you run `trash`:
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```txt
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Failed to map file. open(/Users/foo/Downloads/trash) failed with error 13
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Failure processing application bundle.
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Couldn't memory map the bundle file for reading.
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A fatal error occurred while processing application bundle
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```
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This cryptic message is actually a permissions error, likely because your executable does not have
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read permissions set. Simply run `chmod u+rx trash` to add read + execute permissions on the
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`trash` executable.
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* When communicating with Radarr or Sonarr, you get the following exception message:
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> FlurlParsingException: Response could not be deserialized to JSON: `GET
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> http://hostname:6767/api/v3/customformat?apikey=SNIP` --->
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> Newtonsoft.Json.JsonSerializationException: Deserialized JSON type
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> 'Newtonsoft.Json.Linq.JArray' is not compatible with expected type
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> 'Newtonsoft.Json.Linq.JObject'. Path '', line 1, position 2.
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This means your Base URL is missing from the URL you specified in the YAML. See issue [#42] for
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more details.
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* On Ubuntu 22.04 or deriviates when you run 'trash radarr' you will get the following error:
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```txt
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[ERR] An exception occurred during git operations on path: /home/REDACTED/.config/trash-updater/repo
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LibGit2Sharp.LibGit2SharpException: could not load ssl libraries
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------
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[INF] Deleting local git repo and retrying git operation...
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[1] 257872 segmentation fault (core dumped) ./trash radarr
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```
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Ubuntu moved from libssl 1.1 to libssl 3.0 in 22.04. This currently breaks the updater.
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See issue [#54] for more details.
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As a workaround you can install libssl-1.1 from an earlier version, however, this might
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impact other applications.
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On Ubuntu 22.04 x64 (64-bit) run the following commands in the shell
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> `wget http://mirrors.kernel.org/ubuntu/pool/main/o/openssl/libssl1.1_1.1.1l-1ubuntu1.2_amd64.deb`<br/>
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> `sudo dpkg -i libssl1.1_1.1.1l-1ubuntu1.2_amd64.deb`
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On Ubuntu 22.04 x86 (32-bit) run the following commands in the shell
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> `wget http://mirrors.kernel.org/ubuntu/pool/main/o/openssl/libssl1.1_1.1.1l-1ubuntu1.2_i386.deb`<br/>
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> `sudo dpkg -i libssl1.1_1.1.1l-1ubuntu1.2_i386.deb`
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[#42]: https://github.com/rcdailey/trash-updater/issues/42
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[#54]: https://github.com/rcdailey/trash-updater/issues/54
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