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33 lines
1.3 KiB
33 lines
1.3 KiB
---
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name: Media playback issue
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about: Create a media playback issue report
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title: ''
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labels: mediaplayback
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assignees: ''
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---
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**Media Info of the file**
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<!-- Use the Media Info tool (set to text format, download here: https://mediaarea.net/en/MediaInfo) or copy the info from the web ui for the file with the playback issue. -->
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**Logs**
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<!-- Please paste any log message from during the playback issue, for example the ffmpeg command line can be very useful. -->
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**Stats for Nerds Screenshots**
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<!-- If available, add screenshots of the stats for nerds screen to help show the issue problem. -->
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**Server System (please complete the following information):**
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- OS: [e.g. Docker on Linux, Docker on Windows, Debian, Windows]
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- Jellyfin Version: [e.g. 10.0.1]
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- Hardware settings & device: [e.g. NVENC on GTX1060, VAAPI on Intel i7 8700K]
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- Reverse proxy: [e.g. no, nginx, apache, etc.]
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- Other hardware notes: [e.g. Media mounted in CIFS/SMB share, Media mounted from Google Drive]
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**Client System (please complete the following information):**
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- Device: [e.g. Apple iPhone XS, Xbox One S, LG OLED55C8, Samsung Galaxy Note9, Custom HTPC]
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- OS: [e.g. iOS, Android, Windows, macOS]
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- Client: [e.g. Web/Browser, webOS, Android, Android TV, Electron]
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- Browser (if Web client): [e.g. Firefox, Chrome, Safari]
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- Client and Browser Version: [e.g. 10.3.4 and 68.0]
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