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recyclarr/wiki/Troubleshooting.md

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The troubleshooting steps documented here are for the non-docker version of Recyclarr (running it directly on a host machine). The Docker page has troubleshooting steps as well.

Obtaining Debug Logs

Recyclarr always outputs logs as files in a directory on your filesystem. Each execution of Recyclarr yields a new file and those files always contain verbose (debug) logs. When reporting issues, I ask that you always include logs from the file rather than the command line output since Recyclarr will not include debug logs by default in the console output.

Below is a list of locations where you can find the log directory depending on platform.

Platform Location
Windows %APPDATA%\recyclarr\logs
Linux ~/.config/recyclarr/logs
MacOS ~/Library/Application Support/recyclarr/logs

Errors & Solutions

  • On Mac or Linux OS, you may see the following error when you run recyclarr:

    Failed to map file. open(/Users/foo/Downloads/recyclarr) failed with error 13
Failure processing application bundle.
Couldn't memory map the bundle file for reading.
A fatal error occurred while processing application bundle

    This cryptic message is actually a permissions error, likely because your executable does not have read permissions set. Simply run chmod u+rx recyclarr to add read + execute permissions on the recyclarr executable.

  • When communicating with Radarr or Sonarr, you get the following exception message:

    FlurlParsingException: Response could not be deserialized to JSON: GET http://hostname:6767/api/v3/customformat?apikey=SNIP ---> Newtonsoft.Json.JsonSerializationException: Deserialized JSON type 'Newtonsoft.Json.Linq.JArray' is not compatible with expected type 'Newtonsoft.Json.Linq.JObject'. Path '', line 1, position 2.

    This means your Base URL is missing from the URL you specified in the YAML. See issue #42 for more details.

  • On Ubuntu 22.04 or derivatives when you run recyclarr radarr you will get the following error:

    [ERR] An exception occurred during git operations on path: /home/REDACTED/.config/recyclarr/repo
LibGit2Sharp.LibGit2SharpException: could not load ssl libraries
------
[INF] Deleting local git repo and retrying git operation...
[1] 257872 segmentation fault (core dumped) ./recyclarr radarr

    Ubuntu and Fedora moved from libssl 1.1 to libssl 3.0 in version 22.04 and 36 respectively. This currently breaks Recyclarr. See issue #54 for more details.

    As a workaround, you can install libssl-1.1 from an earlier version, however, this might impact other applications. Instructions are below for various platforms. Choose the one that best fits your scenario.

    • On Ubuntu 22.04 x64 (64-bit) run the following commands in the shell

      wget http://mirrors.kernel.org/ubuntu/pool/main/o/openssl/libssl1.1_1.1.1l-1ubuntu1.2_amd64.deb
sudo dpkg -i libssl1.1_1.1.1l-1ubuntu1.2_amd64.deb

    • On Ubuntu 22.04 x86 (32-bit) run the following commands in the shell

      wget http://mirrors.kernel.org/ubuntu/pool/main/o/openssl/libssl1.1_1.1.1l-1ubuntu1.2_i386.deb
sudo dpkg -i libssl1.1_1.1.1l-1ubuntu1.2_i386.deb

    • On Fedora 36 you can simply install the compatibility package included in the default repo

      sudo dnf install openssl1.1